Security Station

The Security Station is a feature that was implemented on March 29, 2023. It can be taken by tapping on Fleece, who is located in Lost Temple of Zios.

Ready to learn how to keep your account safe from scammers? Welcome to the Security Station!

How to Report Something

Look for the BADGE! Any time you see this badge (on a Player Card, Masterpiece, MasterBlock or Pack page) you can tap on it to start a report! Reports are reviewed by an Animal Jam Moderator, who will take a look at the problem and decide how to help.

If you have a question or need to contact Customer Support, you can go to HELP.ANIMALJAM.COM!

Quiz

Question	Possible Answers	Correct Answer
What DOESN'T happen you report another player?	The other player will be disciplined if they were breaking the rules They will know who reported them An AJ Moderator will look at what's been going on	They will know who reported them
Report or not? You want to send another player a Jam-A-Gram, but they refuse to accept your Buddy Request.	Report! Don't report!	Don't report!

Personal Information

Everything you share about yourself on Animal Jam is a PUZZLE PIECE that can be put together to reveal your identity, and that information can be used to scare or hurt you! Be cautious about which pieces of yourself you share, and who might find them and put them together!

Before you:

• Share your social media info
• Use ANY part of your real name
• Talk about where you live

STOP and think about what a bully could do with that information and keep those puzzle pieces to yourself!

Be careful with the information you put into your username! Usernames should NOT have:

• Your real name
• Your birthday
• Where you live
• Any other personal information!

NEVER share Any information that relates to your password! Like, what if you have a cat named Sprinkles and your password is "kittysprinkles"? If someone knows what your cat's name is, they could USE that information to help them guess your password!

Quiz

Question	Possible Answers	Correct Answer
What's the difference between telling something to a stranger in person and someone you know online?	They're both dangerous! Telling something to someone online is less dangerous Telling something to a strange is less dangerous	They're both dangerous!
Which is NOT a safe thing to talk about on Animal Jam?	My favorite anime character What other games I'm playing this week What items I'm looking for today Where I'm going after school	Where I'm going after school
What's the best thing to do if another player is asking a lot of questions about you?	Check in with my adult or contact an AJ Moderator Answer some of them, but not all Ask them questions back	Check in with my adult or contact an AJ Moderator
Which is NOT a consequence of sharing your social media or phone number?	A bully finding me Getting my AJ account suspended A scammer learning about my password These are ALL consequences!	These are ALL consequences!
If another player tells you where they live, what should you do?	Tell them I live far away Tell them it's not safe to share that information Tell them where I live	Tell them it's not safe to share that information
Your friend wants to keep talking with you somewhere else, and asks for your social media. What should you do?	Check your social media security settings before giving it Go to your Den to talk with them instead Have them give you their social media firest	Go to your Den to talk with them instead
What's the best thing to do if another player asks you where you live?	Don't tell them, or only tell them my country Only tell them my city Only tell them my state	Don't tell them, or only tell them my country
What's something bad that can happen if you share your personal information online?	Getting scary messages Getting in trouble Getting bullied All of these	All of these
Personal information is:	Stuff that identifies me (my name, my teacher's name, my school, my grade, my city) A list of things I like to do (play games, dance, draw) All my favorite things (my favorite songs, animals, games)	Stuff that identifies me (my name, my teacher's name, my school, my grade, my city)
When you introduce yourself online, what's the safest sort of name to use?	Only my first name My pet's name A name or word I made up	A name or word I made up
If another player wants to hang out with you in real life, what should you do?	Make plans and keep them secret Check in with my adult or contact an AJ Moderator Tell them I'll think about it	Check in with my adult or contact an AJ Moderator

Account Security

Account security starts with a secure PASSWORD! Not even a friend should be able to guess yours!

Use a phrase or combination of words to make a password easy for you to remember, but harder for other people (and computers) to guess!

The best security is 2-Step Verification! Once you turn it on, a unique code will be sent to your parent email, and you'll enter that code along with your password!

With 2 steps instead of one, it's practically impossible for a scammer to get into your account!

Make sure you NEVER share the code from the email with ANYONE! Animal Jam will NEVER ask for this code, so don't ever send it to someone else, even if they SAY they're from Animal Jam!

Animal Jam will also NEVER ask you to turn off 2-Step Verification!

Quiz

Question	Possible Answers	Correct Answer
Suspicious or not? On the internet, you find a site that will send free gifts to your Animal Jam account if you enter your username and password!	Sounds okay! Stop and think!	Stop and think!
What's NOT a reason that your account could be disciplined?	Animal Jam confused me for someone else I gave my Buddy my social media I broke the the Animal Jam rules	Animal Jam confused me for someone else
If you think someone else has accessed your account, what is the FIRST thing you should do?	Change my password Try to log in Let my adult know Tell Animal Jam Support	Change my password
When is it okay to turn off 2-Step Verification?	If Animal Jam Support asks me to My account is most secure if it's on at all times If I hear that 2-Step Verification is broken	My account is most secure if it's on at all times
Why is 2-Step Verification secure?	A scammer would need to know my email to get my code A scammer can't know my password AND unique code Both of these!	Both of these!
When would you need to send your 2-Step Verification code to Animal Jam Support?	When I'm having trouble logging in Never! AJ Support never needs your code When I need to verify who I am	Never! AJ Support never needs your code
When is it okay to share a password with a friend?	When I trust them more than anyone else When I have Membership and they want to play on my account When they offer to help me finish a Mission or get a Badge It's never okay!	It's never okay!
What makes the best, most secure password?	A bunch of random numbers The name of my friend who I've never told anyone about A unique phrase that you can remember, typed with lowercase and capital letters, numbers and symbols	A unique phrase that you can remember, typed with lowercase and capital letters, numbers and symbols
What could happen to your account if you don't turn on 2-Step Verification?	Someone could take my items Someone could get my account suspended Someone could steal my account from me All of these!	All of these!
Which of these is okay to put into a password?	My brother's birthday The year I was born A silly word My favorite character's name	A silly word
Another way to say 2-Step Verification is:	Unique Code Access, or UCA Double-Lock Login, or DLL 2-Factor Authentication, of 2FA	2-Factor Authentication, of 2FA
What can happen if you break the Animal Jam rules?	My account could lose privileges My account could be suspended My account could be banned Any of these!	Any of these!

Scams & Trading

Always be CAUTIOUS when using the Trade system! Your items are your responsibility, and once they're traded to another player, they become THAT player's responsibility.

Don't trade away an item unless you're okay with never getting it back!

MOST scams on Animal Jam have to do with Trades, Shops or "giveaways". Remember: if something sounds too good to be true, then it probably isn't true!

Even if a player promises to trade an item back to you, or promises to send you a better item later, know that they could be scamming you!

There's NO way to make sure that they'll give you the item back, and Animal Jam Support cannot help you once you've traded an item away!

ALWAYS look carefully at the item you're going to buy from someone's My Shop to make sure it's the item you want, at the price you want!

NEVER buy items you don't want or items at an unfair price, even if another player promises to sell you what you want later, or send it to you in AJ Classic!

If your account is disciplined, it is always for a reason! Remember that the actions you take on different accounts can have consequences for your main account!

Quiz

Question	Possible Answers	Correct Answer
Suspicious or not? You want to buy a very rare item from another player, and they ask you to buy other items in their shop to help pay for it.	Sounds okay! Stop and think!	Stop and think!
What can happen if you try to cross-trade items between Animal Jam and AJ Classic or another game?	I could lose my item and not get the item I was promised My account could be suspended My account could lose trading o chat privileges All of these!	All of these!
Suspicious or not? A player says that they'll send you an item on AJ Classic if you trade them an item on Animal Jam.	Sounds okay! Stop and think!	Stop and think!
Report or not? You want to trade with another player, but they refuse to accept your trade request.	Report! Don't report!	Don't report!
Suspicious or not? Another player is hosting a giveaway! To join, you have to trade them an item in trust or buy something from their shop.	Sounds okay! Stop and think!	Stop and think!
Suspicious or not? Your friend trades you an item that's worth more than the item you trade them, and tells you it's a present.	Sounds okay! Stop and think!	Sounds okay!
Suspicious or not? A Jambassdaor that you follow on social media posts about a giveaway in their den!	Sounds okay! Stop and think!	Sounds okay!
How can you make sure a player will trade an item back to you if you change your mind?	Let them know that I'll report them if they don't It's impossible to make sure Ask them to promise that they will Record them and use it as proof	It's impossible to make sure
What can happen if you scam other players?	My account could lose trading or chat privileges My account could be suspended My account could be banned All of these!	All of these!
Suspicious or not? Another player says they're hosting a giveaway in their den, and they don't ask you to give or send them anything.	Sounds okay! Stop and think!	Sounds okay!
If you trade an item to another player by mistake, how can you get it back?	There's no way to make sure they give it back Contact Animal Jam Support Tell them to trade it back to me	There's no way to make sure they give it back
What can happen if you log into other player's Animal Jam account?	My account could be banned My account could be suspended My account could lose privileges All of these!	All of these!
Suspicious or not? Another player says they're collecting gifts to open on stream, and will host a giveaway during the stream!	Sounds okay! Stop and think!	Stop and think!
Suspicious or not? A player starts a trade with you, and asks if you'll put the item in your my Shop instead.	Sounds okay! Stop and think!	Sounds okay!
Suspicious or not? A player says that if you buy something from their shop, they'll drop a Sapphire Potion in their den!	Sounds okay! Stop and think!	Stop and think!
What's NOT a way scammer can get into your account?	Figuring out or finding my password Accessing my email from a phishing link By being in the same den	By being in the same den

Buddies & Bullies

Just like in the real world, Animal Jam will have some people you won't like being around! Stick to players you like hanging out with, and ignore, block, or report players who are bothering you or doing things that make you uncomfortable!

Sometimes when you're hanging out with friends or other people online, you'll run into a RED FLAG! Red flags are things that feel suspicious, uncomfortable, or unsafe! Anyone could do something that's a red flag, even a friend!

When a player is being mean to your or someone else, the best thing to do it BLOCK and REPORT them! If you try to be mean right back at them, you could end up breaking the Animal Jam rules too!

Being mean to another player could really hurt them. Remember: you're playing Animal Jam with other real people just like you!

Don't say anything to another player that you wouldn't want someone to say to YOU in person.

If you or someone you know is in trouble, find help! Let your adult know and contact an AJ Moderator if:

• Someone is hurting you or asking you to do things that you know aren't safe
• You think someone might be in danger or an unsafe situation
• You're in trouble, in danger or feeling unsafe

Animal Jam can feel like a safe place to express your emotions and talk about troubling things that are affecting you, but remember that your AJ friends may not be ready or able to give you the help you need! Instead, reach out to a trusted adult, family member, or a counselor!

Quiz

Question	Possible Answers	Correct Answer
If you see another player being bullied or scammed, what's the best thing to do?	Bully the bully or scammer back Don't tell anyone about it Report the bully or scammer	Report the bully or scammer
Your friend tells you that another Jammer you're buddies with is a bad person. What's the best thing to do?	Report the other Jammer Stop being friends with the other Jammer Think about it and decide fore myself	Think about it and decide fore myself
What's something you can do when a friend is making you comfortable?	Ask them to stop Leave Let them know how I feel Any of these!	Any of these!
What can happen if you're rude to another player on Animal Jam?	I could upset players around me I could lose chat privileges, be suspended, or banned I could really hurt their feelings Any of these!	Any of these!
How can you tell if another player is telling the truth?	Check with their friends Ask them a lot of questions It's impossible to know for sure	It's impossible to know for sure
Red flag or not? Your friend wants to play a game with you but is sad that you don't have time.	Red flag! Not!	Not!
Red flag or not? Your friend spends all their time with you, and wants you to spend all your time with them.	Red flag! Not!	Red flag!
You and your friend are roleplaying, and they start to make you uncomfortable but they want to keep playing. What can you do?	Report them Leave Talk to my adult Any of these!	Any of these!
Your friend wants to roleplay something that makes you uncomfortable, but you don't want them to feel bad.	It's OK to leave! Check in with my adult or report to an AJ Moderator if I need. It's OK to keep going!	It's OK to leave! Check in with my adult or report to an AJ Moderator if I need.
Report or not? Another player is saying mean things about a whole group of people instead of just one person.	Report! Don't report!	Report!
What does it mean to be a bystander?	Keeping things to myself Minding my business Not reporting a bully to an AJ Moderator	Not reporting a bully to an AJ Moderator
Suspicious or not? Your friend asks to borrow one of your pets so that they can finish a Mission.	Sounds okay! Stop and think!	Stop and think!

Outside Animal Jam

Be careful in the online world outside Animal Jam! Scammers will try all sorts of tricks to get you to trust them, click on strange links, or give them your account information! They might even try to impersonate a popular player or AJHQ!

Someone can get into your account by sending you a strange link. If you open the link, it can become a key that lets them into your email account!

Once they're in, they can get into your Animal Jam account and take it over! This kind of scam is called PHISHING! Always be cautious of links, even from people you know!

NEVER enter your account information anywhere but inside the Animal Jam app, or ANIMALJAM.COM! Even in other languages, the login page will always say ANIMALJAM.COM in the URL!

If you enter your information or use the same password on a site that ISN'T ANIMALJAM.COM, you could be giving a scammer access your account!

There is misleading Animal Jam content on the internet!

Don't believe everything you see in a video or read online, ESPECIALLY if someone is claiming to be able to give you access to other accounts! These are often scams to get control of YOUR account!

The internet has a lot of great stuff, but it also has a lot of stuff that isn't right for you! Don't go looking for stuff that makes you feel bad or upset.

If you find yourself getting upset or angry when you're online, or encountering stuff that makes you uncomfortable, it's a good idea to back up, take a break, and even talk to your adult!

Quiz

Question	Possible Answers	Correct Answer
A friend wants your help making a music video, and they send you a link to join them on an AJ server in another language. What should you do?	Only open links to sites I recognize Have my adult look at the link before I open it Read each link carefully before I open it All of these!	All of these!
A friend wants your help making a music video, and they send you a link to join them on an AJ server in another language. What should you do?	Read the link but don't click on it Go to ANIMALJAM.COM and change my language there If the link is suspicious, block and report the person who sent it All of these!	All of these!
What is a phishing link?	A link that sends me to a fake Animal Jam login page A link that sends me to a fake email or social media login page A link that can hack into my email or other online account if I open it Any of these!	Any of these!
Suspicious or not? You get a message from a popular Jammer on social media, with a link inviting you to their server!	Sounds okay! Stop and think!	Stop and think!
"The internet is forever" means:	The internet is so big that it goes on forever The internet will be around forever Anything we put on the internet can't ever be completely removed	Anything we put on the internet can't ever be completely removed
What should you do if you think you've received a phishing message from a friend?	Contact my friend to find out if they were hacked Tell my adult Report the message All of these!	All of these!
If you're in a scary situation and want to talk about it with your friends on Animal Jam, what's the best thing to do?	Bring your friends to your den to talk about it Talk about it using a Trade Chat Reach other to a trusted adult, family member or counselor in real life	Reach other to a trusted adult, family member or counselor in real life